My mom S.Latha age 63 was associated with Pink since 2012, and she was actively doing work outs especially floor exercises. She passed away in the month of April 2018. Her membership was over by feb 2018 after which she needed a break and hence we did not renew the membership. Last one year when she was with Pink she had a few concerns which made her feel neglected at times and not being properly motivated. She attended the annual day celebrations and was expecting a word of mouth that a senior person is actively working out as a motivation and that didn't happen either. When she was admitted in ANN hospital (which is a few meters away from the Gym), I informed them and expected their visit but none turned up or even inquired over the phone. After she passed away, I informed them again thinking that they will have the courtesy to pay a last visit but that didn't happen either. The person who attended the call has informed very late and two housekeeping staffs and one of the trainer came after everything was over and I should mention its not their fault. I sincerely thank them for making it, they indeed felt very bad that they couldn't see my moms face. My mom used to talk a lot about the trainer Ms.Anu who never even bothered to call or visit. Also the manager of the gym never bothered to call us, it was a worst and saddening experience.
5 years ago